Return and Refund Policy

Return & Refund Policy — Chaibaganwala

1. Return Eligibility

Returns are accepted if:

• The product is damaged, defective, or incorrect
• The product is unused and in original packaging

2. Return Timeframe

You must initiate a return within 2 days from the date of delivery.

3. Refund Process

Once we receive and inspect the returned item:

• Refunds will be processed within 5–7 working days
• Refunds will be issued to the original payment method

4. Exchanges

We offer exchanges for:

• Damaged or defective items
• Incorrect products received

5. Damaged or Defective Products

If you receive a damaged product:

• Contact us within 2 days
• Share photos/videos for verification
• We will arrange a replacement or refund

6. Non-Returnable Items

• Opened or used tea products
• Items damaged due to misuse
• Products without original packaging

7. Return Shipping Costs

• If the return is due to our error, we cover shipping
• Otherwise, return shipping may be borne by the customer

8. Contact Us

For return requests or queries:
Email: chaibaganwala@gmail.com